Privacy Policy
This Privacy Policy explains how SwiftParts collects, uses and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African privacy law. Last updated: June 2026.
Information We Collect
We collect personal information when you place an order, create an account, contact us or browse our website. This may include:
- Full name and contact details (email, phone number)
- Delivery address and billing information
- Payment details processed securely via PayFast or Ozow
- Order history and product preferences
- Device and browsing data collected via cookies
How We Use Your Information
Your personal information is used only for legitimate business purposes, including:
- Processing and fulfilling your orders
- Communicating about your orders, deliveries and returns
- Providing customer support and warranty assistance
- Sending order confirmations and important account updates
- Improving our website and product offering
- Complying with legal and regulatory obligations
Your Rights Under POPIA
Right to Access
You may request a copy of the personal information we hold about you at any time by contacting us directly.
Right to Correction
You may ask us to correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion
You may request that we delete your personal information, subject to legal retention requirements.
Right to Object
You may object to the processing of your personal information for direct marketing purposes at any time.
Right to Complain
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
Withdraw Consent
Where processing is based on your consent, you may withdraw consent at any time by contacting us.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Courier and logistics providers — to deliver your orders
- Payment processors (PayFast, Ozow) — to process transactions securely
- IT and hosting providers — to operate our website and store
- Legal authorities — where required by law
All third parties are required to handle your data securely and only for the purposes we specify.
Data Security & Retention
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for a minimum of five years for accounting and legal compliance purposes.
Payment card details are never stored on our servers. All payment processing is handled directly by our secure payment partners.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic. Cookies are small text files stored on your device.
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. For full details, see our Cookie Policy.
Marketing Communications
We may send you promotional emails about new products, offers and updates if you have opted in or made a purchase from us.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us directly at support@swiftparts.co.za.