Customer Support Policy
Returns & Refunds
We want customers to shop with confidence. This page explains how returns, refunds and damaged-item claims are handled.
Return Eligibility
- Items should be unused and in original packaging where possible.
- Proof of purchase may be required.
- Some items may not qualify once opened, used or damaged by misuse.
- Return requests should be made as soon as possible after delivery.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us with your order number and photos.
We will review the issue and advise the next steps.
Refunds are processed after the returned item has been inspected and approved.
Return Process
1. Contact Us
Email support with your order number and reason for return.
2. Review
We confirm eligibility and provide return instructions.
3. Resolution
Once approved, we arrange refund, replacement or store credit where applicable.